Frequently Asked Questions

SMART SLEEP COACH BY PAMPERS™ APP

What is baby sleep training?

Does the Smart Sleep Coach app work?

Is the Smart Sleep Coach worth it?

I don't have time to track manually, is there an alternative?

Does the App work on iPad?

Is sleep training safe for my baby?

Are there multiple sleep training methods to choose from?

How long does it take for my baby’s sleep to improve?

When can I start training my baby to sleep with the Smart Sleep Coach?

Is it too late to sleep train my baby?

Is the Smart Sleep Coach by Pampers™ available outside the US?

Is the Smart Sleep Coach by Pampers™ available on Android?

 

BILLING & ACCOUNT

Can I cancel my plan?

I’m pregnant, can I purchase and use it later?

How do I check the status of my refund?

How do I change my account details (phone number, email, billing address)

What payment methods do you accept?

I was wrongly charged, what should I do?

How do coupon codes work?

SMART SLEEP COACH BY PAMPERS™ APP

What is baby sleep training?

Sleep training is the process of helping your baby fall asleep independently, so they can fall asleep faster, stay asleep longer and put themselves back to sleep if they wake up during the night.

Back to top

Does the Smart Sleep Coach app work?

Yes, parents who have used the Smart Sleep Coach have seen results up to 3x faster than parents who did not.

Back to top

Is the Smart Sleep Coach worth it?

You will start to see sleep improvements in a matter of days. Proven methods matched with powerful technology will be able to line up sleep with your baby's natural rhythms, and notifications are there to keep you on track. It's 100% worth it!

Back to top

I don't have time to track manually, is there an alternative?

The Smart Sleep Coach features 1-click sleep tracking and a dynamic schedule that updates automatically so you never need to calculate another wake window or when your baby’s next nap should be – think of all the time that will save!

Back to top

Does the App work on iPad?

While the Smart Sleep Coach will work on iPad, it has not been specifically designed for use on an iPad so you may notice a few imperfect design proportions.

Back to top

Is sleep training safe for my baby?

Yes, sleep training is safe and healthy for your baby, it’s scientifically proven. By building a foundation of healthy sleep habits for your baby you’re nurturing their brain and body development, behavior, and learning. You can even reduce the risk of obesity.

The Smart Sleep Coach app was developed together with Dr. Canapari, a pediatrician who specializes in caring for children with sleep issues, Kylee Money & Mandy Treeby, both sought-after sleep coaches, and pediatric sleep consultants and Yael Shy, experienced mind-set coach.

Our custom sleep plans use proven methods that are both safe and effective at improving babies’ sleep.

Back to top

Are there multiple sleep training methods to choose from?

After you complete a series of mini-courses, you will provide input on your parenting style and preferences – we use this to customize a method and sleep plan designed to specifically address your sleep challenges and needs.

Back to top

How long does it take for my baby’s sleep to improve?

Many parents who use the Smart Sleep Coach consistently report sleep improvements in as little as 7 days. But of course, every baby is different so it’s hard to give a perfect answer.

Back to top

When can I start training my baby to sleep with the Smart Sleep Coach?

Healthy sleep habits can begin the day you bring your baby home from the hospital, our scheduling tool is crafted to align with your baby’s natural sleep rhythms and support you as they grow. Sleep is a journey you’ll go on together. Everything from creating a bedtime routine and an ideal sleep environment can set you up for sleep success from the beginning.

By around 4-months old, you can teach your baby how to fall asleep independently. It’s a good idea to check with your pediatrician if your baby is ready before starting this process.

Back to top

Is it too late to sleep train my baby?

It’s never too late! Right now, the Smart Sleep Coach is designed to support babies 0-24 months.

Back to top

Is the Smart Sleep Coach by Pampers™ available outside the US?

No, the Smart Sleep Coach by Pampers™ app is currently only available in the US App Store.

Back to top

Is the Smart Sleep Coach by Pampers™ available on Android?

No, the Smart Sleep Coach by Pampers™ app is currently only available for iPhone on iOS.

Back to top

 

BILLING & ACCOUNT

Can I cancel my plan?

Yes, you can cancel at any time, and you will maintain access until the end of your original subscription period or until the end of your free trial.

Back to top

I’m pregnant, can I purchase and use it later?

Absolutely. Many of our parents purchase the app before their baby arrives so that they can be one step ahead of their baby’s sleep and implement healthy sleep habits from day one.

Back to top

How do I check the status of my refund?

You will always receive a confirmation email once your refund has been initiated. Please allow 5-7 business days for the refund to process fully.

Back to top

How do I change my account details (phone number, email, billing address)

Go to smartsleepcoach.com/account.

In the Account section, change your phone number, email, or password, by going to "Account Settings". To change your billing address, go to "Addresses".

Back to top

What payment methods do you accept?

We accept most US credit cards, PayPal, Apple Pay and Google Pay

Back to top

I was wrongly charged, what should I do?

For any billing issues, please contact us.

Back to top

How do coupon codes work?

If you have a coupon code, you may enter it at cart or checkout page. Coupon codes cannot be added after an order is placed. You cannot apply two different coupon codes at the same time.

Back to top